About this policy
Jack James Library is operated by JACK JAMES DAVIES LTD, company type: LTD, company number 16771580, with its legal address at 5th Floor, 167-169 Great Portland Street, London, England, W1W 5PF, UK. Support email: help@jackjameslibrary.com.
This policy explains how eBooks purchased from Jack James Library are delivered to you. All of our products are digital and are delivered electronically.
How you receive your eBooks
Once your payment has been confirmed, you will receive an email with a secure download link and the eBook will also be available in your account, where you can download it at any time. The delivery method for every order is digital download.
In most cases, access is granted within a few minutes of payment confirmation. Occasionally, payment verification may take longer.
File formats and compatibility
eBooks are provided in the formats listed on each product page. It is your responsibility to make sure your device or reading application supports the chosen format before you buy.
We recommend keeping a backup copy of your downloaded files. Download links may expire for security reasons, but you can generate a new one from your account.
Problems with your download
If you do not receive your email, check your spam folder first. If you still cannot access your eBook, contact us at help@jackjameslibrary.com with your order number and we will resolve the issue as quickly as possible.